With ambitious growth targets, the Jupiter Hotel needed to make sure that anyone looking for hotels in Portland, Oregon—as well as those who show interest in traveling to Portland—would consider their properties first and foremost, driving both online and phone bookings. The property also wanted to engage and retain clients effectively via email, leveraging its broad audience to increase brand loyalty and bookings.
SEM: After careful competitive research, we set up Google Text and Hotel Ad campaigns that focused on the property’s unique and appealing set of amenities: The vibrant neighborhood, live music, great food, inventive cocktails, engaging event spaces, modern and vintage design elements, and more.
Email: After in-depth discovery sessions and competitive research, we began by redesigning the Jupiter’s standard monthly newsletter template, attuning newsletter to business goals, email best practices, and revitalized design and content strategies. With robust templating in place, we then built out automation workflows to welcome, follow up, and re-engage with guests based on data pulled from the Jupiter’s Property Management System.