About Us
Good & Gold is a digital marketing and design agency based in Portland, Oregon. We love partnering with like-minded, ambitious organizations that believe in the power of smart, data-driven digital marketing. A wide variety of clients—from small businesses and start-ups to regional and national brands—have turned to us as a trusted partner and extension of their internal teams. We are strategists, writers, designers, data nerds, and problem solvers—we love what we do, and we’re committed to enjoying the process.
About the Role
We’re looking for a Project & Operations Director who thrives in a creative, fast-paced environment and brings a structured, proactive approach to agency operations and project execution. This is a key leadership role that combines tactical project management with high-level operational oversight—ensuring our team runs smoothly, efficiently, and with intention.
You’ll be responsible for managing timelines, budgets, team capacity, and internal systems—while also driving continuous improvement across the organization. You’ll insert yourself into the business as a problem-solver and thought partner, identifying opportunities for scalability and smarter ways of working, including the thoughtful use of AI tools. You understand how to optimize employee utilization, build systems for growth, and foster a collaborative culture that balances creativity with results.
This role is ideal for someone who’s passionate about operational excellence, systems thinking, and empowering people to do their best work.
Key Responsibilities
Project & Team Management
- Oversee the execution of client marketing initiatives from concept to delivery.
- Build and manage detailed project plans; track milestones, timelines, and dependencies across teams.
- Maintain a real-time understanding of employee bandwidth and utilization to ensure optimal resourcing.
- Coordinate cross-functional collaboration to meet deadlines and uphold quality standards.
- Ensure scopes and timelines are realistic, well-communicated, and adhered to by internal and external stakeholders.
Client Communication Support
- Partner with account leads to support onboarding, project delivery, and milestone tracking.
- Attend client meetings as needed to provide clarity, structure, and timely follow-ups.
- Translate complex project plans into clear client updates and expectations.
Operational Oversight
- Own and optimize core operational platforms (e.g., Asana, QuickBooks, G Suite, JustWorks).
- Coordinate with our bookkeeper to manage invoicing, AP/AR, forecasting, and budget tracking.
- Build scalable systems and processes that improve operational efficiency and team performance.
- Identify and implement AI tools or automated solutions that streamline project tracking, resource management, and reporting.
Employee & Resource Optimization
- Support contractor and vendor management, onboarding, and documentation.
- Lead staffing planning efforts with leadership, ensuring resource allocation aligns with business needs.
- Monitor employee workload and utilization, offering solutions to balance capacity, morale, and profitability.
- Champion transparency in team roles, expectations, and workflows.
Leadership & Strategic Input
- Act as a key member of the leadership team, contributing to agency strategy and growth planning.
- Drive culture by modeling collaboration, ownership, and creative problem-solving.
- Proactively identify operational gaps and lead cross-functional efforts to close them.
- Lead initiatives that improve employee experience, communication, and organizational clarity.
Continuous Improvement & Innovation
- Audit internal workflows regularly and propose upgrades or new approaches.
- Research and integrate modern tools and practices that boost output and reduce friction.
- Bring a solutions-first mindset to challenges and encourage a culture of innovation.
Required Skills & Experience
You’re a great fit for this job if:
- 5+ years of operations or project management experience, ideally in a marketing, creative, or agency setting.
- Proven ability to lead people and projects with clarity, compassion, and follow-through.
- High proficiency with operational and financial tools (Asana, QuickBooks, G Suite, JustWorks preferred).
- Financial acumen: confident in managing budgets, tracking profitability, and supporting forecasting.
- Understanding of digital marketing services and workflows.
- Experience optimizing employee utilization and resource planning in a services-based business.
- A systems thinker with curiosity around AI and emerging tech tools that can scale operations.
- Excellent written and verbal communication skills—clear, direct, and solutions-oriented.
- Independent and self-directed with a strong sense of ownership.
- Committed to building an inclusive, equitable, and thriving workplace culture.
Benefits
At Good & Gold, you'll find an inclusive, collaborative workplace that prioritizes individual growth, health, and development. We offer:
- Competitive salary and health benefits
- Employer-sponsored 401(k) plan
- Generous PTO policy
- Affordable mental health services through our medical benefits
- One-time stipend to furnish your home workspace
- Summer flextime policy
- Professional Development Program to support your growth and learning
- A hybrid work model (onsite + remote)
How to Apply
To apply, email your resume and a cover letter explaining why you’re the perfect fit to jobs@goodandgold.com with the job title in the subject line.
Equal Opportunity
Good & Gold Marketing Corporation follows an equal opportunity employment policy and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations, or marital status. We apply an equity lens to all of our hiring considerations and are committed to creating a supportive, inclusive workplace.
