Account Manager

Good & Gold is currently looking a full-time Account Manager in our Portland office. The ideal candidate is an uncannily talented communicator, capable of both finessing delicate relationships, inspiring incredible work, and spotting new opportunities to grow the business.

Good & Gold, a digital marketing agency based in Portland, Oregon, is looking for a full-time Account Manager to navigate the elusive responsibilities of keeping clients and coworkers satisfied and ensuring the delivery of top-notch service. The ideal candidate is an uncannily talented communicator, capable of finessing delicate relationships, leading and delivering incredible work, and spotting new opportunities to grow the business.

About You...

You have a strong but non-aggressive leadership style and a positive, progressive attitude. You are interested in learning about the intricacies of departments beyond your own; you can read (and listen) between the lines and know when to dig deeper. You understand the nuance of balancing client needs and requests against the bottom line. You intuitively know what direction to give your team, and when to push, and when to let things simmer. You pay attention to the details, sharing knowledge and relevant information that helps your team produce incredible work. Stress management, organization, and compartmentalization come naturally to you, and collaboration and teamwork are your sweet spot. You know how to represent your company professionally, and you’re a great listener, comfortable navigating delicate situations and asking thoughtful second-level questions, and looking for opportunities and solutions.

Primary Responsibilities

Your responsibilities will break down into six general categories:

  • Connect with Clients: You’ll manage day-to-day communication with an assigned set of clients, developing a highly attuned sense of their businesses, goals, and quirks. If anything goes wrong, you’ll find the solution and guide the communication along the way.
  • Advocate for Clients: You’ll serve as the client advocate to our internal team of specialists, effectively communicating needs, requests, goals, and concerns. And you’ll help to strategize and refine digital marketing campaigns, contributing innovative strategies to exceed clients’ revenue goals and expectations. You’ll also work with and mentor employees with varying areas of expertise, helping to develop and maintain a culture of collaboration, respect, hard work, and joyful connection.
  • Set Goals & Strategize Solutions: You’ll work with clients and internal teams to set appropriate and effective benchmarks and KPIs and with the Digital Solutions team to understand data and ensure strong performance and results. You’ll make this work seem easy, make sure it all happens on time, and make sure clients understand exactly what we’re doing and why.
  • Take Ownership of Deliverables: YYou’ll work hand in hand with our clients and our team to lead new clients through onboarding, ensuring that all details are effectively shared, and that collaboration and teamwork are present at all times. You will serve as the gatekeeper and liaison for ongoing services, reviewing deliverables for quality and alignment, proactively communicating feedback, and working with the team to develop appropriate solutions.
  • Communicate Results: Each month, you’ll lead meetings with clients to present a dashboard of marketing performance results. You’ll explain campaign outcomes in that meeting, communicate marketing plans, answer client questions, and advise on the next steps.
  • Support Departmental Growth & Expansion: As a leader within our Accounts team, you’ll collaborate with Business Operations to identify and nurture new opportunities for Good & Gold, whether with existing clients or new prospects, to research and analyze sales opportunities and gaps, and to identify improvements to our offerings. Thinking big and creating concrete steps to expand offerings and exceed goals are key expectations of this role..

Required Skills & Experience

You’re a great fit for this job if:

  • You have 4+ years of agency or similar experience. Whether at an agency or elsewhere, you have done this kind of work before, and you love it. You do your best to find solutions that please both clients and internal teams.
  • You understand marketing. Browsing analytics, strategizing SEO solutions, thinking through campaigns, and content strategy—it all just makes sense to you. You understand the fundamentals of digital marketing and the granular details of what we do, and you know how important it is to keep up with new tactics, trends, and tools.
  • You are an excellent communicator. In writing and in person, you have just plain-exceptional communication skills. You’re comfortable presenting. You listen carefully—you understand people, and they understand you, which makes you a natural leader.
  • You have a strong academic record. You worked your butt off in school, graduated with a degree you’re proud of, and went above and beyond to do the things you loved. Tell us all about it.
  • You are organized. You have strong feelings about task management and workflows. You consider the pitfalls and details other people overlook. Things don’t slip through the cracks on your watch.
  • You get things done. You don’t ask; you just do. Issues are addressed before they become problems. You have an innate sense of what needs to be done or what could be done to make things easier, and you take the initiative to make it happen.
  • You’re pretty awesome. Really—you’re a great person and ready to buckle up and tackle what comes. Hard work doesn’t scare you, and you bring a positive, proactive energy to problem-solving. You understand that we’re all in this together and that although some days will be harder than others, we’re building something special. You see yourself as a leader and want to have a stake in this business.

Apply

To apply, send an email with the job title in the subject line to jobs@goodandgold.com with your resume and a cover letter explaining why your skills and experience make you the perfect fit for this position.

About Good & Gold

Good & Gold is a digital marketing and creative strategy firm focused on efficiently delivering transformative results. Through tactical planning, thoughtful goal-setting, and sharp analysis, we aim to put our clients in the best position to increase sales, multiply profits, and maximize customer value. Our primary goal is to help clients to understand their business gaps and achieve their goals. We are direct and precise with our approach and committed to offering transparent and personal service. We are tenacious yet approachable and intend to enjoy the process and celebrate our successes. A wide variety of clients, from small businesses and start-ups to regional and national brands, have turned to us as a trusted partner and extension of their internal teams.

Benefits

At Good & Gold, you'll find an inclusive, collaborative workplace that prioritizes individual growth, health, and development. We offer a competitive salary and health benefits, an employer-sponsored 401(k) plan, and a generous PTO policy. We also recognize the importance of promoting and supporting employees' and their families' physical and mental health. Our company culture encourages the pursuit of wellness and strives to support the creation of a work/life balance. Health and wellbeing-related benefits for full-time employees include: a combination of onsite and remote work, affordable mental health services through our medical benefits, a one-time stipend to furnish a home workspace, and a summer flextime policy to enjoy those precious rays of sunshine! Additionally, Good & Gold understands the importance of supporting professional growth, and has an employee-led, manager-supported Professional Development Program available to all full-time staff.

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Good & Gold Marketing Corporation follows an equal opportunity employment policy. It employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations, and marital status. We seek to apply an equity lens to all of our hiring considerations.

This policy also applies to internal promotions, training, opportunities for advancement, terminations, outside vendors, members and customers, service clients, use of contractors and consultants, and dealings with the general public.

MEET YOUR MANAGER

Heather Wallberg

Account Director

Heather’s role is focused on growing the business, establishing client goals and expectations, and cultivating lasting and meaningful relationships with clients and partners. She believes working together as a team utilizing everyone’s expertise and ideas is the key to making the best projects come to life!
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What to expect if we determine you're a fit...

1.
First,
hop on a quick intro phone call

2.
Second,
interview with your manager

3.
Then,
demonstrate your skills

4.
Finally,
meet with the leadership team